Service

Spark provides spare parts, technical support and training service to help customers achieve a high productivity, energy efficient production, and excellent fabric quality on their weaving machinery.

1. Spare parts

Spark is committed to offering high-quality spare parts to deliver maximum productivity with minimum downtime. Our spare parts policies are:

• Vulnerable parts whose value are equivalent to 5% of the overall machine price are freely provided.
• Within a one-year warranty, vulnerable parts are freely repaired or replaced. Out of warranty, customers need to pay the replacement part cost and freight fee.

• After delivery, Spark provides a 15-day to 1 month (depending on the loom quantity) of in-house training at the customer’s location. Training includes weaving machine installation and debugging. The training and installation fee is $50/day.
• Within 15 days after on-site debugging, our technicians will stay at your factory to observe the running status of looms and ensure there are no problems.
• Spark offers 24/7 technical support and troubleshooting service via phone, e-mail, text, WeChat or WhatsApp, Skype, Line.
• You can assign your engineers to come with us for technical exchange.

The specific details will be carried out according to the agreement both parties reached.